Location: Tom Wood Auto Group – Various Locations Employment Type: Full‑Time Reports To: General Manager / Executive Leadership Position Overview The Manager role at Tom Wood Auto Group is a key leadership position responsible for driving performance, developing teams, and delivering an exceptional customer experience within their department. Whether leading Sales, Service, or Finance & Insurance operations, Managers are expected to model Tom Wood’s Core Values while achieving operational, financial, and customer satisfaction goals. This role requires a hands‑on leader who can balance people development, process execution, and performance accountability in a fast‑paced dealership environment. Key Responsibilities Leadership & Team Development • Lead, coach, and develop department team members to achieve individual and departmental goals • Foster a positive, accountable, and performance‑driven culture • Conduct regular coaching sessions, performance reviews, and corrective actions as needed • Participate in hiring, onboarding, training, and retention efforts Operations & Performance Management • Oversee day‑to‑day departmental operations to ensure efficiency, accuracy, and compliance • Ensure adherence to dealership processes, manufacturer standards, and company policies • Monitor KPIs and financial performance, taking action to correct gaps and improve results • Collaborate with other department leaders to create a seamless customer experience Customer Experience • Ensure customers receive a transparent, professional, and ethical experience • Handle escalated customer concerns and resolve issues promptly and professionally • Maintain high CSI, survey scores, and online reputation standards Compliance & Risk Management • Ensure compliance with all state, federal, and manufacturer regulations • Maintain accurate documentation and required disclosures • Support audits and ensure department readiness at all times Department‑Specific Focus Areas Sales Manager • Drive new and used vehicle sales performance • Coach sales team on process, product knowledge, and closing techniques • Manage inventory, pricing strategies, and manufacturer programs Service Manager • Oversee service operations, workflow, and technician productivity • Ensure quality repairs, efficient scheduling, and strong service communication • Maintain safety standards and shop compliance F&I Manager • Manage finance and insurance product offerings and profitability • Ensure compliance with all lending, title, and disclosure requirements • Deliver a transparent, customer‑focused F&I experience Qualifications & Experience • Previous leadership or management experience in automotive dealership operations • Strong understanding of department‑specific processes (Sales, Service, or F&I) • Proven ability to lead, coach, and hold teams accountable • Strong communication, organization, and decision‑making skills • Valid driver’s license with acceptable motor vehicle record Preferred Qualifications • Multi‑department dealership experience • Manufacturer certification(s) • Experience with dealership management systems (CDK, Reynolds, or similar) • Demonstrated success in performance improvement and team development What We Offer • Competitive compensation plans (salary, commission, and/or performance incentives) • Paid Time Off & Paid Holidays • Medical, Dental, and Vision Insurance • 401(k) with Company Match • Life & Disability Insurance • Ongoing training and leadership development • Opportunities for advancement across a multi‑location organization Why Work for Tom Wood Auto Group The Tom Wood Group is a family‑owned organization that has proudly served communities for over 50 years. We believe great leadership drives great results — and we invest in our managers to help them grow, succeed, and build lasting careers. Our Core Values: Humbly Confident • Passionately Driven • Sincere Desire to Help Others • Uncompromising Integrity