Woody Folsom CDJR Douglas is seeking a dedicated and customer-focused Service Advisor to join our team in Douglas, GA. As a Service Advisor, you will be the primary point of contact between our customers and the service department, ensuring a seamless and positive experience for everyone who entrusts us with their vehicle care. Responsibilities • Greet customers and determine their automotive service needs. • Provide accurate service estimates and communicate necessary repairs or maintenance to customers. • Schedule service appointments and coordinate workflow with the service technicians. • Maintain clear communication with customers regarding vehicle status and completion times. • Manage customer concerns promptly and professionally. • Ensure all vehicle service documentation is complete and accurately recorded. • Promote additional services and products to enhance customer satisfaction and dealership profitability. Requirements • Excellent interpersonal and communication skills. • Prior experience in automotive service advising or a related customer service role is preferred. • Strong organizational and multitasking abilities. • Ability to work effectively in a fast-paced environment. • Basic knowledge of automotive repair and maintenance practices is a plus. • A positive attitude with a commitment to customer satisfaction. Benefits • Competitive compensation package. • Opportunities for career advancement within the company. • Comprehensive training and development programs. • Supportive and team-oriented work environment. About the Company Woody Folsom CDJR Douglas is a trusted automotive dealership located in Douglas, GA, committed to providing outstanding vehicle sales and service. Our team prides itself on delivering exceptional customer experiences and maintaining a professional and welcoming atmosphere for both customers and employees alike.