Job Details: Level: Entry, Job Location: East Austin Hotel - Austin, TX, Position Type: Full-Time/Part-Time, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Any, Job Category: Restaurant - Food Service, JOB SUMMARY: This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner. DUTIES AND RESPONSIBILITIES: Greets and seats guests, presents menus to guests, informs them of special catch and soups. Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations. Takes names on a waiting list. Runs the floor plan board. Observes tables and keeps track of clean, dirty and occupied tables. Takes guest information and quotes wait times to guests accurately when tables are not immediately available. Cleans, organizes and stocks menus at host area. Answers phone and answers questions concerning the menu and restaurant. Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience. Fills to-go orders, if applicable. Maintains restrooms throughout shift. Sweeps foyer and front entrance area frequently. Performs other duties as directed. Qualifications: KNOWLEDGE, SKILLS & ABILITIES Must be able to convey information and ideas clearly Must be able to evaluate and choose alternate courses of action quickly and accurately Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need Must be effective in listening to and understanding the concerns and issues raised by other employees or customers Must be able to prioritize work as needed Must communicate effectively with all levels of management Maintain high standards of personal appearance and grooming Maintain regular attendance Ability to establish and maintain effective working relationships with employees, customers and patrons Must have reliable transportation QUALIFICATIONS: Minimum of high school diploma / equivalency Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English PHYSICAL REQUIREMENTS: Working extended hours may be required as needed Regularly required to stand, walk and use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl Work standing on feet for extended periods of time, approximately 8+ hours per day Lifting (rarely) 20 – 25 lbs.