Job Details: Job Location: Lighthouse Works - Orlando, FL, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Job Category: Contact Center, Qualifications: Required Education: - High school diploma or equivalent; an associate's or bachelor's degree in a related field is preferred. Required Experience: - Minimum of 2 years of experience in a customer service or customer care role. - Proven track record of effectively handling customer inquiries and resolving issues. - Experience working in a fast-paced environment, preferably within a call center or customer support setting. Required Skills and Abilities: - Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. - Strong problem-solving skills, with the ability to think critically and provide solutions in a timely manner. - Proficiency in using customer relationship management (CRM) software and other relevant computer applications. - Ability to multitask and manage time efficiently, handling multiple customer interactions simultaneously. - Demonstrated ability to work collaboratively in a team environment while also being self-motivated and capable of working independently. - Strong attention to detail and organizational skills, ensuring accuracy in documentation and customer interactions. - A customer-centric mindset, with a passion for delivering exceptional service and enhancing the customer experience.