Internal Service Writer – Career Opportunity at INFINITI of Charlotte Position: Internal Service Writer Location: INFINITI of Charlotte Join a Growing Service Team INFINITI of Charlotte is seeking a motivated, organized, and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians, advisors, parts, and management to help ensure efficient workflow and timely vehicle repairs. We are looking for someone who thrives in a team environment, communicates effectively, and can help keep the shop operating at a high level. Responsibilities • Open and manage internal repair orders • Dispatch work efficiently to technicians • Maintain used car efficiency through shop • Monitor shop progress and communicate updates to advisors and management • Coordinate with the parts department to ensure timely parts availability • Maintain accurate documentation and repair order notes • Assist with warranty and internal vehicle processing • Help improve shop flow and technician productivity • Support quality control and vehicle status tracking • Ensure repairs are completed in a timely and organized manner Qualifications • Previous automotive service experience preferred • Service advisor experience • Strong communication and organizational skills • Ability to multitask in a fast-paced environment • CDK experience preferred but not required • Team-oriented attitude with strong attention to detail • Basic understanding of automotive repair processes What We Offer • Competitive compensation • Opportunity for growth and advancement • Supportive team environment • Paid training • Health, dental, and vision benefits • 401K • Paid vacation • Employee discounts Ideal Candidate The ideal candidate is dependable, process-driven, and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success. Apply Today If you are ready to join a growing dealership focused on teamwork, accountability, and customer satisfaction, we would like to speak with you.