Job Details: Job Location: YWCA Central Massachusetts - Worcester, MA, Education Level: High School, Salary Range: $20.00 - $21.50Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Nonprofit - Social Services, Job Title: Community Based Service Advocate                                     Department: Domestic Violence Reports to: Manager of DV Services                                                         Effective Date: January 2025 Schedule: Monday through Friday, 8:30 am – 4:30 pm                     Remote Position: No Job Summary: As a Community Based Service Advocate, you will provide critical services to victims of domestic violence to include crisis intervention, advocacy, counseling, and education, with a focus on promoting healthy, non-violent relationships within the community. Supervisory Responsibilities: None Duties/Responsibilities: Provide crisis intervention services and individual/group advocacy to victims of domestic violence in both community and agency settings Assess and identify high risk clients, facilitating access to shelter and related services Develop and maintain strong partnerships with schools, community organizations and faith-based groups to support collaborative efforts and provide community education Deliver educational presentations and training on topics such as health relationships, child abuse, bullying, teen dating violence, and domestic violence Promote community wide attitude shifts towards healthy, non-violent relationships and address factors that condone intimate partner violence Maintain accurate and confidential client records in compliance with agency policies Collect and maintain require statistics for funding and reporting purposes Attend agency meetings, in service trainings, and community education events Maintain and update community resource contacts to support clients Adhere to all YWCA and related agency policies and procedures Other tasks as assigned by the Manager Qualifications: Required Skills/Abilities: Multi-lingual / Bilingual preferred. Experience working with diverse populations and understanding of cultural sensitivities Proven ability to collaborate effectively with professionals and teams Strong ability to maintain professional boundaries and client confidentiality Empathetic, non-judgmental, and skilled in active listening Excellent written and oral communication skills Familiarity with community resources and networks Proficient in computer skills, including data entry and documentation Public speaking experience, with the ability to engage diverse groups of all ages preferred Education and Experience: Knowledge and experience in domestic violence advocacy, crisis intervention, and victim services. Familiarity with criminal justice processes and an understanding of high-risk cases in domestic violence situations. Experience working with diverse populations and understanding of cultural sensitivities. Experience working with community resources and collaboration with law enforcement agencies is highly preferred. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Ability to lift presentation supplies up to 50 lbs for outreach events