Front Office Manager Courtyard by Marriott Richmond Berkeley Richmond, CA Full-time Job Overview Courtyard by Marriott Richmond Berkeley is seeking an experienced and service-driven Front Office Manager to oversee front desk operations while supporting financial processes including accounts receivable and invoicing. This role is ideal for a hospitality professional who excels in guest service, team leadership, and operational organization, including managing group reservations and coordination. Responsibilities • Oversee daily front office operations, including front desk, guest services, and night audit • Lead, train, and mentor front desk associates to deliver outstanding guest service • Ensure efficient check-in/check-out processes and resolve guest concerns professionally • Maintain compliance with Marriott brand standards and company policies • Create and manage staff schedules, payroll, and coverage Team Leadership & Culture • Promote a positive, inclusive, and high-performing work environment • Drive team engagement, morale, and retention through coaching, recognition, and feedback • Lead by example in professionalism, service, and teamwork • Conduct staff meetings, training sessions, and performance evaluations • Support employee development and address concerns proactively Group Reservations & Coordination • Oversee group reservations, room blocks, and special booking requirements • Review and execute group resumes (event details / rooming lists / billing instructions) to ensure accuracy and readiness • Coordinate with sales and event teams to ensure seamless group arrivals and departures • Monitor group pick-up, rooming lists, and last-minute changes • Ensure proper billing setup, routing, and guest experience for group stays Financial & Administrative Duties • Manage accounts receivable (AR), including tracking outstanding balances and follow-ups • Prepare and process invoices for corporate accounts, group bookings, and extended stays • Ensure accurate billing, folio reconciliation, and guest account management • Coordinate with accounting on payments, discrepancies, and reporting • Handle cash management, audits, and front office financial reporting • Monitor guest satisfaction scores and online reviews; drive improvements • Collaborate with housekeeping, maintenance, and sales teams for seamless operations Qualifications • 2+ years of front office supervisory or management experience in hospitality • Experience with group reservations, billing, and hotel accounting functions (AR/invoicing) required • Strong leadership skills with a focus on team engagement and culture • Familiarity with hotel PMS systems (Stay PMS, FOSSE, Opera, or similar) • Excellent communication, organizational, and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Flexible schedule, including evenings, weekends, and holidays • High school diploma required; hospitality or business degree preferred Compensation & Benefits • Competitive salary (based on experience) • Health, dental, and vision insurance available • Paid time off • Marriott employee travel discounts • Career advancement opportunities within the Marriott brand About Us Courtyard by Marriott Richmond Berkeley offers modern accommodations and exceptional service in the East Bay. We foster a welcoming environment for our guests and a collaborative, engaging workplace for our associates.