About Bay Ridge Subaru Bay Ridge Subaru is a trusted Subaru dealership serving Brooklyn and the surrounding communities. We pride ourselves on exceptional customer service, transparency, and a team-oriented culture. Our service department is growing, and we’re looking for a dedicated Assistant Automotive Service Writer to support our Service Advisors and deliver a first-class ownership experience to our customers. Position Overview The Assistant Automotive Service Writer plays a key support role within the service department, assisting Service Advisors with customer interactions, documentation, and workflow coordination. This position is ideal for someone looking to build a long-term career in automotive service within a dealership environment. Responsibilities • Greet Subaru customers and assist with service check-in and vehicle information • Support Service Advisors with repair orders, estimates, and service documentation • Communicate service updates, completion times, and basic maintenance recommendations • Coordinate with technicians to ensure accurate repair descriptions and timely workflow • Answer incoming service calls and help schedule appointments • Maintain detailed and accurate customer and vehicle records • Assist with warranty documentation and recalls as needed • Help maintain a clean, organized, and customer-friendly service drive • Promote Subaru maintenance standards and customer satisfaction Qualifications • Previous automotive service, dealership, or customer service experience preferred but not required • Basic understanding of automotive maintenance and repair terminology preferred but not required • Strong communication and interpersonal skills • Ability to multitask in a fast-paced dealership environment • Proficiency with computers and dealership service software (or ability to learn) • Professional appearance and positive, team-oriented attitude What We Offer • Competitive compensation with growth potential • Ongoing training and support in a Subaru dealership environment • Opportunities for advancement to Service Writer / Service Advisor roles • Stable schedule and modern service facility • Supportive management and collaborative team culture • Employee discounts on service and vehicle purchases