Job Details: Job Location: Illinois, Missouri, or Iowa Branches - Goodfield, IL, Salary Range: $18.80 - $21.50Hourly, Job Shift: Day, Job Category: Skilled Labor - Trades, POSITION PURPOSE The Service Technician Intern participates in structured on-the-job training while supporting Service Department operations through basic maintenance, repair, inspection, and shop support activities. This entry-level position provides hands-on experience with construction, agricultural, and heavy equipment while developing technical skills, safety awareness, and industry knowledge. The Service Technician Intern works under the guidance of the Service Manager, Shop Foreman, and experienced technicians to build the foundation necessary for a successful career as an equipment technician. KEY RESPONSIBILITIES Customer Support Support customer uptime by assisting with equipment maintenance and repair activities. Assist technicians in completing repairs accurately and efficiently. Support service operations by ensuring equipment is serviced according to dealership and manufacturer standards. Maintain a professional attitude when interacting with customers, vendors, and dealership personnel. Promote a customer-focused culture through quality work and attention to detail. Operational Excellence Perform basic service and maintenance tasks as assigned. Assist with equipment inspections, preventative maintenance, and repair activities. Develop skills in component removal, disassembly, inspection, reconditioning, and installation. Assist technicians with diagnostics, repairs, and equipment testing. Participate in manufacturer, dealership, and technical training programs. Maintain accurate records, work orders, service reports, and documentation as required. Account for labor time, materials, and parts used during assigned work. Maintain service vehicles, shop equipment, tools, and work areas in proper condition. Follow established service procedures and technical guidance provided by supervisors. Support shop operations and departmental projects as assigned. Learning & Development Participate in structured training and development activities. Learn proper diagnostic, repair, maintenance, and inspection procedures. Develop knowledge of diesel engines, hydraulic systems, powertrain systems, electrical systems, air conditioning systems, and related equipment technologies. Gain experience reading technical manuals, schematics, and service documentation. Accept coaching, feedback, and instruction from supervisors and experienced technicians. Demonstrate a commitment to continuous learning and professional growth. Teamwork & Collaboration Work closely with technicians, Service Managers, Shop Foremen, Parts personnel, and dealership staff. Assist team members with assigned tasks and departmental priorities. Communicate effectively regarding work progress, concerns, and training needs. Support a positive, collaborative, and team-oriented work environment. Demonstrate reliability, professionalism, and a willingness to learn. Safety & Compliance Follow all company, dealership, manufacturer, OSHA, and regulatory safety policies and procedures. Utilize required personal protective equipment (PPE) at all times. Maintain a clean, organized, and safe work environment. Perform assigned work using established safe work practices. Report hazards, accidents, injuries, and unsafe conditions immediately. Participate in required safety meetings and training programs. Additional Duties Assist with shop cleaning, organization, and housekeeping activities. Support equipment setup, inspections, and maintenance projects. Assist with special projects and operational initiatives as assigned. Perform other duties and responsibilities as assigned. Qualifications: REQUIRED QUALIFICATIONS Education High School Diploma, GED, or equivalent required. Enrollment in a Diesel Technology, Agricultural Equipment Technology, Construction Equipment Technology, or related technical program preferred. Experience Previous shop, mechanical, agricultural, construction, automotive, or equipment-related experience preferred but not required. Demonstrated interest in equipment maintenance and repair preferred. Willingness to learn and develop technical skills required. Technical Skills Basic understanding of diesel engines, hydraulic systems, electrical systems, and mechanical equipment preferred. Ability to learn proper maintenance and repair procedures. Ability to safely operate basic tools and equipment. Basic computer skills and willingness to learn dealership service systems. Strong attention to detail and organizational skills. Effective communication and teamwork abilities. Ability to follow instructions and apply feedback. Licenses & Certifications Valid driver's license required. Acceptable driving record in accordance with company policy. Ability to obtain additional certifications and training as required. PHYSICAL REQUIREMENTS Ability to stand, walk, climb, bend, stoop, kneel, crouch, and reach for extended periods. Ability to lift, carry, push, and pull 50 pounds or more. Manual dexterity required to operate tools, equipment, computers, and service-related technology. Adequate vision and hearing to inspect equipment and communicate effectively. Ability to work both independently and as part of a team. Ability to perform repetitive physical tasks associated with equipment maintenance and repair. WORK ENVIRONMENT Work is performed primarily in a service shop environment with occasional outdoor work. Frequent exposure to petroleum products, lubricants, solvents, paints, and related fumes. Regular exposure to moving mechanical parts, shop equipment, vibration, noise, dirt, dust, and grease. Occasional exposure to outdoor weather conditions, including heat, cold, rain, humidity, and snow. Occasional work at elevated heights or on large equipment. Exposure to conditions commonly associated with equipment repair and maintenance operations. SAFETY REQUIREMENTS Follow all company, dealership, manufacturer, OSHA, and regulatory safety policies and procedures. Wear required personal protective equipment (PPE) at all times. Follow established equipment operation, lifting, and maintenance procedures. Maintain tools, equipment, and workspaces in safe operating condition. Report hazards, accidents, injuries, and unsafe conditions immediately. Participate in required safety meetings, training programs, and compliance initiatives. Promote and maintain a culture of safety throughout the Service Department. DISCLAIMER This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications required. Management reserves the right to modify, add, or remove duties as business needs require.