Job Details: Job Location: 3815 N. TRYON STREET - CHARLOTTE, NC, Position Type: Full Time, Salary Range: $18.00 - $20.00Hourly, Job Shift: Day, Job Category: Nonprofit - Social Services, JOB SUMMARY The Behavioral Health Technician (BHT) provides direct support and supervision to residents participating in Hope Haven's therapeutic community. The BHT is responsible for maintaining a safe, structured, and recovery-oriented environment through resident monitoring, behavioral observation, medication support, documentation, transportation assistance, and enforcement of program policies and procedures. The BHT serves as a key member of the treatment team by promoting resident accountability, supporting daily operations, and fostering a therapeutic atmosphere that supports recovery and personal growth. ESSENTIAL DUTIES AND RESPONSIBILITIES Resident Support and Monitoring Provide supervision and support to residents in accordance with program rules and expectations. Monitor resident activities, behavior, and participation in program activities. Promote a safe, respectful, and recovery-focused environment. Assist residents with daily living activities and provide appropriate guidance and support. Observe and document resident behaviors, concerns, incidents, and progress. Enforce program rules and complete behavioral observations when warranted. Maintain professional boundaries and interactions with residents at all times. Facility and Campus Monitoring Conduct routine campus monitoring by walking the entire campus at least four times per shift. Document observations and safety concerns on the Shift Status Report. Monitor resident movement throughout the facility and campus. Ensure residents comply with curfew, campus restrictions, and facility expectations. Secure facility entrances and monitor visitor access. Ensure no residents are present in restricted areas or unauthorized locations. Assist in maintaining a clean, organized, and safe environment. Documentation and Reporting Complete end-of-shift reports documenting resident activities, incidents, concerns, and relevant information for incoming staff. Maintain accurate and timely documentation of services provided. Record results of drug screens, breathalyzers, room checks, and other required monitoring activities. Create replacement IDs for residents. Report resident concerns, incidents, and safety issues to supervisory staff promptly. Document room inspections and communicate correction needs to counselors and supervisors. Drug Screening and Resident Accountability Conduct random drug screens and breathalyzer tests in accordance with agency procedures. Accurately document and report results. Support resident accountability and compliance with treatment expectations. Transportation and Resident Services Provide transportation to approved meetings, appointments, and recovery-related activities as assigned. Assist with resident needs while maintaining program boundaries and expectations. Coordinate resident property, donations, and room key procedures according to agency policy. Medication Support Duties (Med-Tech Assigned Staff) Observe and document resident medication administration in accordance with agency policies. Maintain medication records and required documentation. Deliver medications to residents in quarantine as directed. Enter newly received medications into the medication management system. Scan and upload prescriber orders, medical documentation, and related records into Kipu. Assist residents who self-administer medications with required monthly documentation. Assist with weekly medication audits as assigned. Customer Service and Professional Conduct Answer telephones and greet visitors professionally. Provide courteous assistance to residents, visitors, and community partners. Protect resident confidentiality in accordance with HIPAA and agency policies. Maintain a professional appearance and demeanor. Work collaboratively with counselors, clinical staff, admissions staff, and administration. Participate in required meetings, trainings, and staff development activities. Additional Duties Prepare and distribute snack bags as assigned. Conduct room inspections and environmental safety checks. Perform other duties as assigned to support program operations and resident care. Qualifications: POSITION QUALIFICATIONS Associate or Bachelor degree in Human Services, Psychology, Social Work, Substance Use Disorders, or related field preferred. Minimum one (1) year experience working with individuals affected by substance use disorders, mental health disorders, homelessness, or other vulnerable populations preferred. Valid North Carolina Driver's License and eligibility under Hope Haven's insurance carrier. Ability to work evenings, weekends, holidays, and overnight shifts as assigned. Ability to maintain professional boundaries and exercise sound judgment. Knowledge of substance use disorders, recovery principles, and behavioral health services preferred. Basic computer proficiency and ability to document services in electronic health records. Strong communication, interpersonal, and organizational skills. Willingness and ability to provide direct support and coverage within the facility on a 24/7 basis as operational needs require. Ability to respond effectively in crisis situations.  Clinical Documentation Complete all required clinical and operational documentation in Kipu and other agency-approved systems within established timeframes. Document resident interactions, behavioral observations, interventions, incidents, and significant events accurately and objectively. Enter drug screen and breathalyzer results into the appropriate documentation system. Complete behavior observations, room inspection reports, transportation logs, medication records, and shift reports as required. Document resident attendance, curfew violations, rule infractions, and other accountability measures according to agency procedures. Ensure all documentation meets agency, Medicaid, licensing, CARF, and regulatory standards. Communicate significant resident concerns, safety issues, and clinical observations to the treatment team through appropriate documentation and reporting channels. Maintain confidentiality and safeguard all resident records in accordance with HIPAA and agency policies.