• Meets and Greets customers in a timely, manner and begins to build a relationship with the customer by obtaining their vehicle information • Collects the customers vehicle issues accurately and clearly on the repair order • Adviser will refer to service history, complete a walk around to inspect vehicle, and recommend additional services to the customer • Advise customers on preventative maintenance of their vehicle and value of maintaining the vehicles in accordance to manufacturers specifications • Provide a complete and accurate written and electronic cost estimate for labor and parts • Contact customers regarding any changes that may be made during the repair process to the estimate or time frame promised • Review every repair order before contacting the customer to make sure work is completed, and authorization is noted • Closes repair orders in a timely manner • Explains the work performed on customers vehicle and all charges to the customer • Implements a quality control process to eliminate comebacks • Maintains high customer satisfaction standards