Hospitality Gift Shop Attendant – Job Description Position Summary The Hospitality Gift Shop Attendant is responsible for providing excellent customer service, maintaining store appearance, and assisting guests with purchases in a gift shop setting. This role supports overall guest satisfaction by creating a friendly and efficient shopping experience. Key Responsibilities • Greet guests warmly and offer assistance with product selection • Operate the cash register and handle transactions accurately (cash, credit, etc.) • Maintain knowledge of store merchandise, including pricing and promotions • Restock shelves and ensure displays are neat, organized, and visually appealing • Monitor inventory levels and report low-stock items • Answer guest questions about products and local attractions • Handle returns and exchanges according to store policy • Keep the shop clean, including counters, floors, and display areas • Follow loss prevention and security procedures • Collaborate with team members and supervisors to meet sales goals Qualifications • High school diploma or equivalent (preferred) • Previous retail or customer service experience is a plus • Strong communication and interpersonal skills • Basic math and cash-handling ability • Friendly, professional demeanor • Ability to stand for extended periods and lift light merchandise Work Environment • Typically located in hotels, resorts, hospitals, or tourist areas • May require evening, weekend, and holiday shifts • Fast-paced environment with frequent guest interaction Skills & Competencies • Customer service excellence • Attention to detail • Sales and up-selling ability • Time management • Teamwork and reliability