Welcome to PatchitUP! At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher. Responsibilities • Use ServiceTitan software to manage schedules and dispatch technicians. • Communicate effectively with customers, technicians, and management. • Handle customer calls for scheduling, rescheduling, and job coordination. • Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate. • Follow up on unsold estimates and completed work, and solicit reviews of technician performance. • Monitor lead quality. Request lead credits when necessary. • Ensure rapid response to leads within 5 minutes. • Work hours: 8:30 am to 5:30 pm (occasionally until 6:00 pm), Monday to Friday, with some Saturdays as needed. • In-office, with the option for remote work. Requirements • Preferred experience with ServiceTitan software. • Excellent phone and communication skills. • Strong multi-tasking abilities. • Experience in scheduling and dispatching for a home service company is preferred. • Fluent in English; Spanish is a plus. • Self-starter, motivated, and a doer. Why PatchitUP Drywall? Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to join a dynamic, growing company, apply now.