Lakeland Harley-Davidson is actively searching for a motivated, enthusiastic individual with a passion for customer service and the motorcycle riding lifestyle to fill the position of Service Advisor. Major Duties and Responsibilities: 1) Service Department Operations • Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction. • Diagnose problems accurately, and clearly describe them on the repair order. • Estimate costs and completion times at point of sale. Clearly communicate them to customer. • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts. • Perform cashier functions, as needed. • Make estimates for internal and wreck repairs. • Open & close all customer paid and warranty repair orders. • Follow procedures for quick & efficient handling of warranty items. • Become familiar and efficient with all phases of the computer system required for service & parts management. 2) Customer Service • Provide superior customer service to both internal and external customers. • Greet customers in a courteous and friendly manner. • Handle telephone transactions quickly, and courteously. • Sell additional services by pointing out service specials or additional work needed. • Handle customer complaints reasonably, showing empathy and a positive attitude. Qualifications: • Must have ability to get along with a broad customer base. • Experience with Point-of Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers. • Knowledge and experience with servicing of motorcycles and other products sold by the dealership is a plus. Demonstrated ability to quickly learn them if not. Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Health savings account • Paid time off • Vision insurance Requirements: Schedule: • Monday to Friday • Weekend availability Education: • High school or equivalent (Preferred) Experience: • Customer Service: 1 year (Preferred) License/Certification: • Motorcycle License (Preferred) Must be 18 years of age or older. Lakeland Harley Davidson is an equal opportunity employer and a drug free work environment.