BDC Internet Manager Responsibilities • Maximizing sales and profitability of the center to agreed levels of performance • Collect and analyze metrics/run reports • Train and motivate BDC representatives-- lead by example • Support staff and clients by handing escalated calls/situations • Have the ability to create and maintain a process driven work environment.Your team of representatives will be responsible for the following:Outbound calls following up with internet leads and unsold showroom traffic • Inbound calls from sales customers.Answer customer questions promptly with honesty and accuracy.