Job Title: In-Room Dining (IRD) Coordinator Department: Food & Beverage Reports To: Director of Outlets Status: Full-time, Hourly Pay: $20.00 per hour Location: Gurney’s Resorts & Seawater Spa, Montauk, NY About Us: Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests. Job Summary: The In-Room Dining Coordinator is the central point of contact for all guest room dining requests, responsible for delivering a seamless, efficient, and elevated ordering experience. This role blends hospitality, organization, and technology—ensuring every order is handled with precision, warmth, and attention to detail. As the voice of In-Room Dining, the Coordinator plays a critical role in shaping the guest experience, from the initial interaction through order fulfillment and follow-up. Key Responsibilities Guest Experience & Communication • Answer all IRD calls promptly with a polished, luxury-forward phone presence • Guide guests through menu offerings, including dietary accommodations and upselling opportunities • Ensure all guest interactions reflect the elevated service standards of the property • Communicate accurate wait times and follow up on guest requests when necessary Order Management & Systems • Enter all orders accurately into MICROS POS • Coordinate digital and mobile orders through BBot when applicable • Ensure all modifications, allergies, and special requests are clearly communicated to the kitchen • Manage order flow during high-volume periods with efficiency and composure Operational Coordination • Act as liaison between guests, kitchen, and service team to ensure timely and accurate delivery • Monitor ticket times and proactively communicate delays or adjustments • Assist with menu updates, availability changes, and system adjustments (e.g., limited menus during operational shifts) • Support IRD service flow across breakfast, lunch, and dinner periods Administrative & Organizational Duties • Maintain accurate logs of orders, guest requests, and service notes • Assist in updating IRD menus and ensuring system accuracy (pricing, availability, timing) • Support team scheduling coordination and communication when needed Qualifications: • Previous experience in hospitality, call center, or restaurant operations preferred • Strong communication skills with a professional phone demeanor • Experience with POS systems, preferably Micros, is a plus • Ability to multitask in a fast-paced, high-volume luxury environment • Strong attention to detail and organizational skills Preferred Attributes • Calm and solution-oriented under pressure • Strong sense of urgency with a guest-first mindset • Ability to anticipate needs and problem-solve proactively • Team-oriented with strong cross-department communication skills Pay Range and Compensation Package: • $20.00 per hour • Employee discounts on resort amenities and services. • Opportunities for career advancement within the resort. • Positive and dynamic team environment.