ESSENTIAL DUTIES & RESPONSIBILITIES • Maintains complete knowledge of, and complies with, all departmental policies, service procedures, and standards. • Maintains familiarity with all Casino services including Cov-19 guidelines, features, local attractions, and activities to respond to guest inquiries accurately. • Maintains the highest standards to ensure the quality/cleanliness and disinfection of the casino, public areas, offices, and other areas, as designated. • Cleans between slot machines, removes papers, glasses, debris, and discards all empty bottles. Wipes down all slot machines high and low using a ladder or step stool as required, disinfect change booths, and change banks, in assigned areas. • Reviews assigned area and completed general removal of trash/debris. Empties and cleans ashtrays/urns and trashcans. • Cleans all bathrooms in assigned areas, as outlined in job procedures, and as trained. • Ensures all equipment and work areas are kept clean, neat, and orderly always. • Exercises care in the use of cleaning supplies, methods, and equipment, while following all safety guidelines. • Uses correct cleaning chemicals for designated surfaces, in accordance with OSHA regulations, and in adherence to established guidelines/procedures. • Maintains a constant awareness of safety and accident prevention. • Ensures security of any assigned keys, radios, beepers, etc. • Reports emergencies, needed maintenance, and safety hazards in assigned areas to supervisor. • Assists other areas as needed. • Contains and cleans hazardous materials covered under the biohazard/Code Blue specifications. • Works under minimal supervision, completing assigned tasks in a timely fashion. • Must be able to lift, push, and carry up to 50lbs. • Must be able to work in the heat during the summertime as we take care of the pool areas and towels • Performs other job-related duties, as assigned. JOB REQUIREMENTS: Required: • Must have six plus (6+) months experience in Environmental Services or comparable area/position, and/or training from the Culinary Training Center. • Excellent customer service skills. • Must have interpersonal skills to deal effectively with all business contacts. • Professional appearance and demeanor. • Work varied shifts, including weekends and holidays. • High school diploma or GED equivalency. • Must be able to work in an environment with exposure to secondhand smoke and high noise levels. • Must be able to effectively communicate in English, in both written and oral forms. Preferred: • Ability to contain/clean hazardous materials covered under the OSHA specifications in strict adherence to established guidelines/safety procedures. • Ability to perform a myriad of duties with extreme care and attention to detail, while working in a fast-paced and busy environment. • Previous experience working in a luxury resort.