Service Advisor responsibilities • Greeting customers promptly • Obtaining customer and vehicle information • Clearly reporting all vehicle symptoms as described by the customer • Determining and recommending needed maintenance base on age, mileage and history of vehicle • Prepare a complete and accurate estimate of cost for labor and parts • Establish follow up time • Monitor the progress of each vehicle throughout the day, and updating customers frequently • Verifying that the final invoice reconciles with the work performed on the repair order • Explaining all completed work and charges to customers Requirements: • Minimum 1 year experience in a service advisory role • ADP experience is preferred but not required. • Automotive experience is a PLUS! • Positive attitude • High volume mentality • CSI focused • Required experience: • Service Advisor, Dealership, Automotive Knowledge: 1 year