Mercedes-Benz of Atlanta Northeast – Buford, GA Now Hiring: New Service Annex and Pre-Owned Facility Mercedes-Benz of Atlanta Northeast is opening a new facility in Buford, GA and we are hiring! The site sits on 8.7 acres and totals 54,000 square feet, with 22 Mercedes-Benz service bays, 14 Sprinter bays, and 3 service drive lanes. It operates as a full Service Annex, service, parts, loaner vehicles, and detail, and it also sells pre-owned vehicles across all makes and models. We are family-owned and operated, providing a nurturing, supportive, family-like atmosphere for three generations. In a recent survey, employees expressed a genuine appreciation for their workplace, the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. It’s a true win-win! What we offer: • 401k Match Options Available • Dental and Vision Insurance Available • Paid Vacations, Holiday Pay, PTO pay • Career advancement opportunities, promote from within • Discounts on products and services • Family owned and operated • Long term job security ESSENTIAL DUTIES: • Install seat, steering wheel, floor protection and ID tags in all vehicles taken in for service • Ensure that all vehicles in the lot are locked • Maintain the parking lot in an organized, efficient manner • Keep new and used vehicles lots neat and orderly • Move customer and dealership vehicles as directed • Make and implement decisions regarding maintaining and cleaning vehicles • Maintain new and used vehicles' appearance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries as needed • Operate overhead doors to assist customers and service employees • Remove the protective coverings and ID tags installed in the vehicle, prior to returning the completed vehicle to the customer • Inspect the vehicle for stains, debris and damages before returning the vehicle to the customer, and report any damages to management immediately • Return the vehicle keys to the appropriate Service Advisor • Remain in the service write-up area unless performing another task as directed • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc. • Clean dealership areas (e.g., walkways and sidewalks) as needed • Utilize all available information to ensure proper resolution of problems • Utilizing Fundamentals Skills • Provide prompt, efficient and quality service to the customers and dealership • Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles • Present self as positive role model by demonstrating commitment to the department, customers, dealership and company • Listen actively to understand others completely • Managing Demanding Situations • Resolve all disputes and difficulties with professionalism and composure • Prioritize work to ensure all deadlines are met • Attend training classes as directed by management QUALIFICATIONS: • High school diploma or the equivalent • One year experience in an automobile retail environment • Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle • Excellent verbal and written communication skills • Must be insurable • Ability to collaborate with the public, sometimes with several customers at a time • Ability to collaborate with other dealership personnel • Must be a team player with impeccable honesty and integrity • Maintain a high level of professional personal appearance and conduct • Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction