Automotive Service Advisor/Assistant Manager Jim Barnard Chevrolet is looking for an Automotive Service Advisor/Assistant Manager to join our family. This is a rare opportunity for the right individual to continue our reputation for providing excellent customer service to our valued customers. What We Offer: • Family Owned & Operated for over 53 Years. • Health & Prescription Drug Insurance • Dental & Vision Insurance • Short-term Disability Insurance • AFLAC Supplemental Insurance • Life Insurance • Paid Time Off (Sick, Personal & Vacation) • Paid Holidays • Paid Training • 401(k) Retirement Plan with Company Match • Uniforms & Cleaning Provided • Vehicle Purchase Discount • Excellent Dealership Reputation • Family Focused • Very High Customer Retention % = Loyal Repeat Customers Responsibilities: • Provide prompt, courteous & effective service to our customers. • Oversee the flow of vehicles in our service drive lane. • Greet customers enthusiastically & with a smile upon their arrival. • Verify the customer’s contact information and update as needed. • Listen to the customer & document their vehicle service request(s). • Review the vehicle’s service history with the customer. • Verify that all factory recalls have been completed & advise customers. • Review the factory recommended maintenance schedule with the customer. • Visually inspect customer’s vehicle in the service drive lane. • Advise the customer of any additional recommended services. • Document any existing vehicle damage prior to entry into the shop. • Review all requested & any declined vehicle services with the customer. • Provide customer with an expected completion time. • Print a service work order documenting all items discussed, including promised time, any declined services, and/or existing vehicle damage. • Assign work orders to the appropriate technician. • Monitor the technicians progress and update the customer with status. • Obtain customer approval to repair as needed. • Document all services performed on the work repair order. • Inspect final repairs for quality control and customer satisfaction. • Review all work performed with the customer and advise of final cost. • Complete & print a final customer service repair invoice. • Contact customers when their vehicle service has been completed. • Maintain integrity and the company’s quality standards of excellence. • Assist the Service Manager with other duties as needed. Skills and Specifications: • Organized and friendly personality • Demonstrate ability to manage others. • Good time management skills. • Fantastic communication skills • Professional, well-groomed personal appearance • Attention to detail. • Ability to understand the needs and wants of the customer. • ASE certifications are a plus. • Strong teamwork skills. • Willing to submit to a drug screen & background check. • Clean & valid driver's license. Since opening in 1972, Jim Barnard Chevrolet has become a trusted Chevrolet dealership in Churchville. With one of the highest customer retention percentages in the area, and a loyal customer base, we know that our sales and service teams are contributing to this effort. We are looking for motivated and hard-working individuals to join our team and continue to provide excellent customer service and create customers for life.