The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The store is open: Monday-Friday 8am - 6:30pm, Saturdays 9am - 3pm; and Sundays 10am - 3pm. COMPENSATION • $14-$15 / hour RESPONSIBILITIES • Delivers outstanding customer service to walk-in customers and telephone inquiries • Continuously practices good listening skills with customers, UPS Store team members, and leadership • Takes ownership of the customer's shipping needs and offers viable solutions • Takes action to learn all product and service offerings • Operates all equipment, software, and devices in an expert fashion and is willing to teach others • Maintains a clean, organized, and safe working environment • Performs other duties as assigned DAILY WORK RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: • Processes packages for courier shipment. This includes lifting and weighing packages, accessing the shipping manifesting software, and generating shipping labels. • Scans in drop off packages, including Amazon returns • Processes Corporate Account returns, such as Charter Spectrum, DirecTV, Apple, Dyson, etc. • Processes international shipments. • Packs customer items for shipment by following packaging guidelines • Sorts and distributes mail and packages for our private mailbox customers • Prints documents • Moves packages from the front of the store to the back of the store • This list is not all inclusive QUALIFICATIONS • High school diploma or GED required (or currently enrolled) • Retail/Customer Service experience preferred • Strong computer skills • Outstanding phone skills • Strong verbal and written communication skills, including spelling and math • Prompt, reliable, and responsible • Able to lift 40+ pounds • Excellent packing skills • Willing to work a flexible schedule. Must be able to work a minimum of 15 hours per week. Must have Saturday and Sunday availability. • Must pass a criminal background check BENEFITS • Two (2) uniform shirts will be provided • Employee discounts