Tidelands Ford is currently looking for an experienced BDC Representative to join our team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings. Responsibilities • Answer customer calls and establish follows-up with sales appointments • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates • Provide customers with initial product information and direct them to the appropriate dealership resources • Present initial financing options based on customer needs • Follow up with leads that are not ready to make an appointment or no-show • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management • Utilize CRM tracking system daily Qualifications • Previous automotive BDC experience is required. • Excellent teammate with collaborative attitude and eagerness to improve • Prompt and courteous demeanor • Positive and hardworking personality • Strong computer skills • Valid driver’s license Benefits • Medical Insurance, first of the month following 60 days of employment • Dental, Vision, Basic Life Insurance and Disability options • 401K + Employer Contribution • Paid Time Off • Closed on Sundays • Paid Holidays If you have automotive BDC experience, strong communication skills, and know how to turn leads into appointments, we want to hear from you! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.