Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales operations. This role is responsible for driving used vehicle sales, maximizing gross profit, managing inventory turn and aging, and developing a high-performing sales team while delivering a best-in-class customer experience. The ideal candidate has a strong background in used car operations, inventory management, pricing strategy, and dealership KPIs, and thrives in a fast-paced, high-volume dealership environment. What You’ll Do (Key Responsibilities) Sales Leadership & Team Management • Lead, coach, and motivate the used car sales team to achieve sales, gross, and CSI targets • Conduct daily sales meetings, one-on-one coaching, and performance evaluations • Set expectations around lead handling, customer follow-up, and closing efficiency Used Vehicle Strategy & Performance • Manage used vehicle sales performance, including volume, front-end gross, and turn rate • Analyze market data, online pricing, and competitor activity to ensure competitive positioning • Work with leadership to establish sales goals and performance benchmarks Inventory, Merchandising & Pricing • Oversee used vehicle inventory, including acquisition strategy, pricing, merchandising, and aging • Monitor recon timelines and coordinate with service to improve speed to market • Ensure vehicles are merchandised effectively online with competitive pricing and photos Customer Experience & CSI • Maintain a customer-centric culture focused on transparency and trust • Handle customer escalations professionally and ensure positive resolutions • Drive repeat and referral business through exceptional customer satisfaction Process, Compliance & Technology • Ensure compliance with dealership policies, processes, and lender requirements • Utilize CRM and DMS systems to track performance and manage sales pipelines • Support desking, structuring deals, and lender communications as needed What We’re Looking For (Qualifications) • 3–5+ years of automotive sales management experience, with a strong focus on used vehicles • Proven success managing used car inventory, pricing, and profitability • Strong leadership, coaching, and team-development skills • Excellent communication, negotiation, and interpersonal abilities • Working knowledge of dealership operations, finance, and inventory metrics • Experience with DMS and CRM platforms (Reynolds & Reynolds, CDK, VinSolutions, DealerSocket, etc.) • Ability to thrive in a high-volume, performance-driven dealership • High standards of professionalism, integrity, and confidentiality Compensation & Benefits • Competitive compensation plan (salary + performance-based incentives) • Health, dental, and vision insurance • Life insurance options • 401(k) with company match • Paid time off • Career growth opportunities within a respected dealership group Why Work at Ross Downing Chrysler Dodge Jeep Ram of Mobile? • Strong used vehicle inventory and acquisition strategy • Supportive leadership team and collaborative culture • High customer traffic and brand recognition • Opportunity to directly impact profitability and dealership growth Equal Opportunity Employer Ross Downing Chrysler Dodge Jeep Ram of Mobile is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace for all employees.