SUMMARY Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. What We Offer: • Opportunity for internal promotion and career growth with company • Competitive pay plan • 401(k) retirement plan options • Full benefits including voluntary short and long term disability, dental, health, vision, medical Responsibilities: • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements: • Previous experience as an automotive Service Advisor. • Working knowledge of automobiles. • Customer service skills. • Sales experience a plus. • Proficiency with computers and technology. • Ability to communicate complex technical concepts to customers.