Toyota Service Writer / Service Advisor • Greet customers and provide exceptional customer service throughout the repair process. • Listen to customer concerns and accurately document vehicle issues on repair orders. • Schedule service appointments and coordinate workflow with technicians. • Explain recommended maintenance and repairs, including costs and estimated completion times. • Communicate repair progress and keep customers informed of any changes or additional service needs. • Prepare accurate estimates and process repair orders using dealership management systems. • Verify warranty coverage and submit warranty claims according to Toyota guidelines. • Inspect completed repairs for quality and ensure customer satisfaction before vehicle delivery. • Promote preventive maintenance services and recommend manufacturer-recommended repairs. • Handle customer questions, concerns, and complaints professionally to achieve high customer satisfaction scores. • Coordinate with the parts department to ensure timely availability of required parts. • Process payments and explain invoices upon vehicle pickup. • Maintain accurate customer records while complying with dealership and Toyota service standards. • Meet sales and customer service performance goals in a fast-paced dealership environment. Key Skills: • Customer Service • Automotive Service Advising • Repair Order Management • Vehicle Maintenance Knowledge • Warranty Processing • Toyota Service Procedures • Estimating & Upselling • Communication & Problem Solving • Time Management • CDK, Reynolds & Reynolds, or Dealer Management Systems (DMS) • Microsoft Office Suite • Team Collaboration WE OFFER: • Paid Vacation • 401K • Life Insurance provided by company • Health, Dental and Vision Insurance • Disability Insurance • Use of company yacht • Family Fund • Personal Days • Wellness program • Paid Maternity/Paternity Leave • Pet Bereavement RESPONSIBILITIES: • Learn and internalize Earl Stewart Toyota's customer experience policy: The Earl Stewart Code • Greet customers promptly • Obtain customer and vehicle information • Clearly report all vehicle symptoms as described by the customer • Determine and recommend needed maintenance base on age, mileage and history of vehicle • Prepare a complete and accurate estimate of cost for labor and parts • Establish follow up time • Monitor the progress of each vehicle throughout the day, and updating customers frequently • Verify that the final invoice reconciles with the work performed on the repair order • Explain all completed work and charges to customers REQUIREMENTS: • Proven record of achieving exceptional Customer Satisfaction • Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must • Above average energy level • A desire for a long term career with a growing organization • Personal and professional integrity • ADP computer experience a plus