Job Title: Front Counter Person – Print Shop Location: Porlland, Oregon Company: AlphaGraphics Portland About Us: AlphaGraphics Portland is a locally owned and operated print shop that takes pride in delivering high-quality printing services to our clients. We offer a range of products, from business cards and flyers to large-format banners and custom print projects. Our team is dedicated to providing excellent customer service and ensuring every job is completed on time and to perfection. Job Description: We are seeking a friendly, motivated, and customer-oriented Front Counter Person to join our team! This is a customer-facing position where you’ll be the first point of contact for clients walking in, calling or emailing for print services. The ideal candidate should enjoy working in a fast-paced environment, be detail-oriented, and have strong communication skills. Key Responsibilities: • Greet customers in a friendly and professional manner. • Provide information on our printing services and assist with product selection. • Process orders, including quoting, invoicing, and processing payments. • Handle customer inquiries and troubleshoot issues with print orders. • Using automated software tools, follow up on estimates • Coordinate with production staff to ensure jobs are completed on time and to customer specifications. • Maintain a clean and organized front counter area. • Answer phones and respond to email inquiries. • Assist with inventory management and ordering supplies as needed. Qualifications: • Previous customer service or retail experience preferred. • Strong communication and organizational skills. • Ability to handle multiple tasks efficiently and with attention to detail. • Basic math skills for processing payments and creating quotes. • Comfortable using office software (e.g., Microsoft Office, email, etc.). • Experience in the printing industry is a plus but not required. • A positive, can-do attitude and a team player mentality. • Ability to problem solve and be solutions oriented • Highly detailed with strong organizational and time management skills • Understanding of basic computer software • The ability to learn new software quickly • Professional customer service demeanor • Highly responsive to customer needs • Ability to create and maintain customer relationships • Ability to coordinate multiple schedules • 2-3 years facing customer service experience required • High School diploma or GED required, college education in Marketing, Communications or Business preferred Benefits: • Competitive hourly wage + potential for performance-based bonuses. • Opportunity for growth and advancement within the company. • Friendly and supportive work environment. How to Apply: Interested candidates are invited to send their resume and a brief cover letter to [email protected] or drop by our shop at 200 SW Market Street, Portland OR. We look forward to meeting you!