Diehl Automotive is growing and expanding! We are looking for an experienced Automotive Service Advisor Moon Township location. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate. As a Service Advisor you will: • Greet customers in a timely and friendly manner • Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order • Advise customers on the maintenance intervals according manufactures specifications • Provide customers with a complete and accurate estimate for labor and parts • Provide customers with a detailed breakdown of all charges for the services performed to their vehicle • Obtain prior authorization from the customer or warranty company of repairs that need to be completed • Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress • Verify manufacturer and extended warranty coverage Job Type: Full-time Experience: • Customer Service: 2 years (Preferred) • DMS experience (preferred) Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Life insurance • Paid time off • Retirement plan • Vision insurance • We offer competitive wages and embrace a “promote within” philosophy Qualifications: • Clean driving record • Time management skills • Commitment to 100% customer satisfaction • Have basic computer skills to include typing and Microsoft Excel • Be organized, professional and courteous