Position Summary We are seeking an experienced Emergency Department Financial Counselor to assist patients with insurance verification, financial screening, payment arrangements, and financial assistance programs. Responsibilities • Conduct patient financial screenings and interviews. • Verify insurance eligibility, benefits, copays, deductibles, and patient responsibility. • Obtain insurance authorizations for ED admissions, Inpatient, and BHU. • Assist with Medi-Cal, Charity Care, and financial assistance applications. • Establish payment plans and cash-rate arrangements. • Maintain accurate registration and financial records. • Perform daily audits of ED accounts. • Explain hospital, state, and federal financial policies to patients and families. • Support and train Registration staff as needed. • Provide excellent customer service to patients, families, physicians, and staff. Qualifications • 2–3 years of hospital financial counseling experience preferred. • Knowledge of Medicare, Medi-Cal, HMO, PPO, EPO, Managed Care, and commercial insurance. • Hospital patient registration experience preferred. • Knowledge of medical terminology. • Strong communication and customer service skills. • Bilingual English/Spanish preferred, but not required. • Must complete required AVIP/Fire Card and AIDET training. Schedule: Must be flexible to work varying shifts and overtime as needed.