Job Details: Job Location: AutoPartSource HQ - Richmond, VA, Salary Range: Undisclosed, Job Purpose: - The Customer Service Support role at MOMENTUM USA INC is dedicated to delivering exceptional service to our automotive clients by addressing their inquiries, resolving issues, and ensuring a seamless customer experience. This position is pivotal in maintaining customer satisfaction and loyalty through effective communication and problem-solving skills. Key Responsibilities: - Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding automotive products and services. - Resolve customer complaints efficiently by identifying the root cause and implementing appropriate solutions, ensuring customer satisfaction. - Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the customer service database. - Collaborate with other departments, such as sales and technical support, to address complex customer issues and ensure a cohesive approach to customer service. - Keep up-to-date with product knowledge and industry trends to provide informed responses and recommendations to customers. - Assist in the development and implementation of customer service policies and procedures to enhance the overall customer experience. - Participate in training sessions and workshops to continuously improve customer service skills and knowledge. - Monitor customer feedback and provide insights to management for improving products, services, and customer interactions.Qualifications: Required Education: - High school diploma or equivalent; an associate degree in a related field is preferred. Required Experience: - Minimum of 2 years experience in a customer service role, preferably within the automotive industry. - Proven track record of handling customer inquiries and resolving issues efficiently. - Experience with CRM systems and customer service software. Required Skills and Abilities: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. - Proficient in Microsoft Office Suite (Word, Excel, Outlook). - Strong interpersonal skills with the ability to build rapport with customers. - Ability to work independently as well as part of a team. - Familiarity with automotive products and services is a plus.