Job Details: Job Location: Greensboro - Greensboro, NC, Position Type: Full Time, Salary Range: $17.00 - $19.00Hourly, Job Category: Customer Service, We are seeking an energetic and detail-oriented Account Representative to join our internal customer operations team. In this entry-level role, you will be the main point of contact for our existing internal business clients, managing the delicate balance between soft-collections, partial customer support, and inbound order processing sales. You will work in a high-volume call center environment utilizing an Automatic Call Distributor (ACD) system to manage incoming and outgoing communications. This position offers a competitive compensation structure including a base salary plus performance-based commission. Key Responsibilities Account Collections & Resolution (Internal Customers) Manage past-due internal customer accounts and proactively coordinate payment arrangements. Conduct inbound and outbound collections calls with a professional, solution-oriented approach to maximize account resolution. Audit client files and maintain accurate, detailed documentation of all collection efforts and billing transactions in the system. Customer Service & Support Serve as a reliable point of contact for customer inquiries regarding account setups, billing, or general administrative requests. Perform account analysis to resolve discrepancies, handle service updates, and update CRM details. Collaborate internally with finance and account management departments to escalate complex disputes.  Sales Retention Identify opportunities to introduce new products and place reorders to existing accounts during routine interactions. Engage with dormant or active internal customers to upsell or cross-sell tailored solutions. Call Handling  Efficiently handle a steady stream of automated inbound and outbound phone calls through the ACD system. Make daily calls, emails, and SMS to clients with an averaging 60-80 calls per day. Maintain optimal key performance indicators (KPIs) such as average handle time, wrap-up time, and customer satisfaction scores.   Role Requirements Experience: Entry-level (0–2 years of experience in retail, customer service, or call center environments; paid training is provided). Education: High School Diploma or GED required; Associate or Bachelor’s degree is a plus. Skills: Strong active listening, negotiation, and conflict-resolution abilities. Comfort speaking with customers regarding financial matters. Technical Savvy: Basic computer proficiency and data entry skills; capability to learn CRM software and automated phone queues quickly. Qualifications: