Experienced Automotive Parts Counter-person/Specialist City Chrysler Dodge Jeep RAM is seeking a qualified Parts Specialist to join our busy parts team in Brookfield, WI. Responsibilities: • Create and maintain excellent relationships with customers and service personnel. • Assist customers with basic product and dealership information over the phone and in-person. • Handle all parts telephone inquiries regarding parts purchase • Parts distribution to service technicians • Accept warranty parts and cores for return • Return all warranty parts to factory via proper marking/tagging procedure as dictated by factory • Actively identify related parts needed on repair jobs • Advise customer or Service Consultant of all parts stocking status • Write purchase orders for parts and sublet work required from outside suppliers and get management approval • Provide necessary information to the Parts Manager for special orders, emergency purchase, and lost sales • Maintain parts in correct locations and bins • Keep up to date on all training and certification • Responsible for pulling and stocking parts inventory • Be responsible for receiving money and cashing out customers • Establish good communications between associates in parts and other departments • Report any issues to department manager This is a full-time daytime position with a Saturday rotation based on staffing. • CDK, DealerFX, and Xtime experience is very helpful, with strong computer skills are needed. Requirements: • Superior communication and customer service skills. • Prior experience in a parts department is highly beneficial. • Ability to multitask and work in a fast-paced environment. • General business knowledge, experience, and/or training is preferred. • Strong record of customer service success is preferred. • A professional attitude and attire are essential.