About the Role As a BDC Representative, you will be the first point of contact for our customers—helping schedule appointments, answering inquiries, following up with leads, and supporting our sales operations. This position is essential to our dealership’s success and offers a clear path for advancement for high performers. What You’ll Do • Engage with customers by phone, text, email, and online inquiries • Set qualified appointments for the sales team • Follow up with prospects to maintain interest and increase show rates • Support sales consultants with information, communication, and coordination • Track interactions and appointment outcomes in the CRM • Be a positive, professional representative of Thompson Automotive at all times What We’re Looking For • Strong communication and customer service skills • Self-motivated, dependable, and enthusiastic • Ability to multitask in a fast-paced environment • Basic computer and CRM navigation skills • Prior BDC or automotive experience is a plus, but not required Compensation & Benefits We believe in rewarding performance and providing financial growth opportunities. Our BDC Representatives earn a combination of hourly pay, vehicle allowance, commissions, and performance bonuses. Notes This compensation plan is subject to revision at management’s discretion and does not constitute or imply an employment contract. All GM awards, contests, and time-off policies are subject to owner approval. Why Thompson Automotive? • Supportive team environment • Opportunities for advancement • Growing dealership group • Training provided • A place where your hard work truly pays off Equal Opportunity Employer Thompson Automotive is an equal opportunity employer and values diversity in our workplace.