Key Responsibilities • Operational Management: Manage daily shop workflow, including scheduling, repair order (RO) flow, and maintaining equipment. • • Customer Satisfaction: Ensure high CSI scores by handling customer complaints professionally and ensuring timely vehicle repairs. • • Team Leadership: Hire, train, motivate, and mentor service advisors and technicians. • • Financial Performance: Meet or exceed departmental goals for profitability, labor sales, and service volume. • • Manufacturer Compliance: Adhere to Nissan warranty policies, procedures, and recall campaigns. • • Safety and Standards: Enforce safety regulations (OSHA) and maintain a clean, organized shop. • • Requirements • • • Experience: Proven experience as a Service Manager or Assistant Manager, preferably 1-3 + years in an automotive dealership. • • Technical Knowledge: Strong understanding of automotive repair, diagnostics, and service procedures. • • Software Proficiency: Familiarity with dealer management systems (DMS), and scheduling tools like Xtime. • • Leadership Skills: Excellent communication, conflict resolution, and motivational skills. • • Compensation and Benefits • • Salary: Positions often offer competitive compensation, with some specialized listings ranging from $80,000 to $120,000+ per year, depending on experience and performance. • • Benefits: Includes health insurance, 401(k), paid time off, and employee discounts on products and services.