Service Advisor – Portsmouth Ford Portsmouth, NH | Full-Time Portsmouth Ford is growing, and we’re looking for a professional, customer-focused Service Advisor to join our award-winning team. If you take pride in transparency, communication, and delivering a top-tier customer experience—this is the place to build a career. We operate with a one-price, no dealer fee philosophy, and our service department reflects that same honesty and efficiency. What You’ll Do • Greet and assist service customers in a friendly, professional manner • Write accurate repair orders and clearly explain recommendations • Communicate between technicians and customers to keep repairs moving smoothly • Build trust through transparency, follow-up, and education • Maintain high CSI scores and customer loyalty • Work collaboratively with advisors, techs, and management What We’re Looking For • Prior service advisor or automotive customer service experience preferred • Strong communication and organizational skills • Ability to multi-task in a fast-paced environment • Professional appearance and positive attitude • Experience with CDK or similar DMS a plus • Team-player mentality with a customer-first mindset What We Offer • Competitive pay plan with performance incentives • Modern, high-volume Ford service department • Supportive management and strong internal processes • Paid training and growth opportunities • Health benefits, 401(k), and paid time off • A dealership culture built on trust, transparency, and long-term relationships