Position Overview: The Service Advisor serves as the primary customer-facing representative, acting as the liaison between customers and technicians. This role is responsible for accurately documenting vehicle concerns, generating repair orders, coordinating service activities, and ensuring a seamless, high-quality customer experience throughout the service process. Key Responsibilities: • Greet customers promptly and courteously upon arrival. • Interview customers to accurately document vehicle symptoms, service requests, and prior service history. • Prepare clear, professional repair orders and authorize work per company protocols. • Collaborate with certified technicians to triage, prioritize, and clarify diagnostic findings and repair recommendations. • Maintain proactive, transparent communication with customers regarding status, findings, estimates, and completion timelines. • Achieve and exceed service performance targets established by management (e.g., revenue, retention, cycle time, customer satisfaction). • Deliver exceptional customer service and uphold company standards for professionalism and integrity. Qualifications: • Prior experience in automotive service, service sales, or a related customer-facing role preferred. • Proficient in English with strong verbal communication and interpersonal skills. • Professional appearance and demeanor; comfortable engaging with the public. • Valid driver’s license, clean driving record. • Ability to successfully pass background check and drug screening. Physical Requirements: • Regularly required to stand, use hands, reach, talk, and hear. • Frequently required to walk, climb, balance, stoop, kneel, crouch, or crawl. • Ability to lift/move up to 10 lbs regularly, frequently lift/move up to 50 lbs, and occasionally lift/move up to 100 lbs. • Visual acuity sufficient for close work and depth perception. • Reasonable accommodations will be provided as needed to enable qualified individuals with disabilities to perform essential functions.