Position Overview: The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience. Key Responsibilities: Audio-Visual Responsibilities: • Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting. • Assist with the installation and configuration of AV systems for meetings, conferences, and events. • Ensure proper operation and quality of sound, video, and lighting during events. • Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed. • Collaborate with event coordinators and clients to meet their technical requirements. Information Technology Responsibilities: • Provide technical support for hardware, software, and network-related issues for staff and guests. • Install, configure, and maintain IT equipment such as computers, printers, and networking devices. • Monitor and maintain IT systems, ensuring secure and efficient operation. • Assist in the implementation of new technology solutions or upgrades. • Ensure compliance with data security protocols and IT policies. Additional Duties: • Document technical procedures, configurations, and troubleshooting steps. • Maintain inventory of AV/IT equipment and manage repairs or replacements. • Train staff on the use of AV/IT systems and software as needed. • Stay updated on industry trends and advancements in AV and IT technologies. Qualifications: • Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry. • Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure. • Familiarity with operating systems (Windows, macOS), network configurations, and basic IT troubleshooting. • Excellent problem-solving skills and attention to detail. Physical Requirements: • Ability to lift and move equipment weighing up to 50 lbs. • Comfortable with extended periods of standing, walking, and working in various event environments.