Essential Functions and Responsibilities: • Assist MDs/ODs in performing contact lens fitting and evaluations. • Educate patients on contact lens care, usage, and products. • Order contacts and contact supplies, as needed. • Analyze patient charts to ensure patients are fitted with proper lenses/correction. • Provide contact lens insertion/removal training to patients. • File insurance claims in a timely manner. • Call patients for contact lens and glasses pick-up and/or schedule dispensing appointments. • Review CL trial lens inventory and order as needed. • Review pending CL fittings and call patients to finalize or to schedule follow-up appointments. • Assist satellite offices in ordering contacts as needed. • Maintain a clean and organized work area. • Dispense, adjust, repair glasses as needed • Organize frame boards and cleaning demo lenses and frames as needed • Verify incoming glasses orders This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to positions of this type. Employees in this job may perform other duties as assigned Minimum Job Requirements (Education, Experience, Skills): • Experience in customer service environment required. • Excellent communication skills. • Strong analytical skills. • Strong interpersonal and relationship building skills. • Able to work independently & effectively in a team environment. • Strong organization and planning skills. • Able to work effectively with the public. • Travel to other Gailey dispensaries as assigned by Director of Optical Operations. • NCLE certification is required by employee’s 3-year anniversary in position. Physical Demands: This position requires incumbent to sit at desk and/or stand for long hours during regularly scheduled work hours. This job may include, but are not limited to sitting, reaching, stooping, crouching, kneeling, climbing, twisting, hearing and repetitive motions. The ability to lift up to 25 pounds. Travel is required to satellite offices. Must have reliable transportation and be able to drive/travel as needed. Working Conditions and Environment: Incumbent works in a temperature controlled medical office environment. Pay: The starting range for this position is $17.00 - $19.74/hr. depending on skills, experience, and qualifications as well as market considerations. (posting updated 1/2/2025)