Service BDC Call Center Agent Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too! Job Description Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent. SUMMARY Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. Responsibilities • Answers incoming calls promptly and professionally • Obtains customer and vehicle information • Creates appointments for vehicle maintenance, service and recalls • Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments Qualifications • Positive attitude • Well-spoken with previous call center/receptionist experience • Proficiency with computers • Must be able to multi-task • Must be a solution-oriented problem solver • Customer Satisfaction focused What We Offer • Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour • 401(k) Savings Plan with Employer-Match • Medical Insurance • Dental Plan • Vision Plan • Basic Life Insurance • Accident & Critical Illness Insurance • Paid Vacation • 5-Day Work Week • Locally Owned • We promote from within