The Key Holder is responsible for the day-to-day operations of this retail location. He or she will manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Key Holder associate is accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance. RESPONSIBILITIES • Performs personnel management, which includes recruiting, training, scheduling, and coaching associates • Schedules work assignments and facilitates weekly or monthly staff meetings • Monitors, evaluates and maximizes customer service delivery and customer satisfaction • Helps Develop and implement the store marketing program • Manages inventory • Oversees Center maintenance, including cleanliness, safety, and organization • Performs other duties as assigned QUALIFICATIONS • Advanced education degree, coursework, or tech school desired • Previous store management experience required, including personnel and financial management experience • P&L experience preferred • Strong computer skills, including Microsoft Office and Adobe Suites • Outstanding phone skills • Bona fide leadership skills • Willing to accept full accountability for Center operations