Service Business Development Coordinator (BDC) Young Chevrolet Cadillac of Owosso At Young Owosso, we strive to make every customer a customer for life. Our dealerships have proudly served Mid-Michigan for many years, and our continued success is built on delivering exceptional customer experiences and creating long-lasting relationships with our customers and employees alike. Are you looking for a career that combines competitive pay, performance incentives, and a great culture? Do you enjoy helping customers, building relationships, and working in a fast-paced environment? If so, we want to talk with you! Young Chevrolet Cadillac of Owosso is seeking an energetic, organized, and customer-focused Service Business Development Coordinator (BDC) to join our growing service team. Compensation • Starting pay of $16.00 per hour • Weekly pay • Monthly and performance-based spiffs and bonuses • Opportunities for advancement within the Young Automotive Group What We Offer • 401(k) with Company Match • Medical, Dental, and Vision Insurance • Company-Paid Life Insurance • Paid Vacation • Family-Owned and Operated Company • Ongoing Training and Development • Opportunities for Career Growth and Advancement • Supportive and Team-Oriented Work Environment Position Summary The Service BDC Coordinator serves as the first point of contact for many of our customers and plays a critical role in driving service retention, appointment scheduling, and customer satisfaction. This position is responsible for managing inbound and outbound customer communications while helping maximize service department opportunities. Responsibilities • Answer inbound service calls and assist customers with scheduling service appointments. • Make outbound calls to customers regarding declined services, overdue maintenance, recalls, and retention opportunities. • Contact customers regarding appointment confirmations, reschedules, and follow-up communication. • Monitor and respond to online appointment requests, emails, text messages, and chat inquiries. • Assist in maintaining advisor schedules and optimizing appointment flow. • Work closely with Service Advisors and management to identify customer needs and create positive customer experiences. • Support dealership marketing campaigns and service promotions. • Maintain accurate customer records and communication notes within dealership systems. • Track customer interactions and business development activities to support departmental goals and reporting. • Assist with customer satisfaction initiatives and service retention programs. • Perform additional administrative and customer service duties as assigned. Qualifications • High School Diploma or equivalent required. • Previous customer service, call center, scheduling, hospitality, retail, or automotive experience preferred. • Strong verbal and written communication skills. • Excellent phone etiquette and professional demeanor. • Ability to multitask and thrive in a fast-paced environment. • Strong organizational skills and attention to detail. • Ability to work independently while contributing to a team environment. • Basic proficiency with Microsoft Office and computer systems. • Experience with dealership software, scheduling systems, or CRM tools is a plus. Why Join Young Chevrolet Cadillac? • Become part of a dealership that values its employees and customers. • Work in a professional, fast-paced environment where your efforts directly contribute to department success. • Gain valuable automotive industry experience with opportunities for advancement throughout our dealership group. • Join a family-owned organization that believes in promoting from within and investing in employee development. If you enjoy helping customers, building relationships, and making a positive impact every day, we encourage you to apply and become part of the Young Chevrolet Cadillac family.