Volkswagen Service Advisor Join a winning team at Gerald Jones Volkswagen! We're proud to be a Forbes-ranked Best-in-State Company, a 13-time consecutive Best in Columbia County winner, and Augusta's "Best Place to Buy a New Car" five years in a row! We invest in our people through training, growth opportunities, and a supportive, fast-paced environment where hard work is recognized. If you're motivated, team-oriented, and ready to grow your career, we're ready to meet you! Benefits • Medical, Vision, Disability and Dental Plans • Prescription Drug Program • 401k Plan with Company Match • Paid Vacation • Paid Time Off • Paid Sick Days • Paid Holidays • Employee Purchase Programs • Paid Training & Professional Development • Employee Discounts • Employee Referral Program Responsibilities • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled • Ensures that the daily inventory of technicians' time is consistently sold to service customers. • Distribute work between technicians efficiently • Greet customers and assist them with any inquiries. • Consult with customer on service needs, recommendations, and applicable service specials • Document services recommended and/or declined and ask for follow up on future service considerations • Keep customer informed on completion times, service expenses, and possible changes • Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed • Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience • Build strong relationships with the customers Qualifications • Minimum two years of successful experience in a dealership or other customer service position • Organized and friendly personality • Time management skills • Fantastic communication skills with your customers • Professional, well-groomed personal appearance. • Clean driving record • Willing to submit to a pre-employment background check & drug screen