Findlay Acura is a premier new car dealership committed to providing a seamless car buying experience to our valued customers. We are proud of our dedicated team and our reputation for exceptional service. Position: Business Development Center (BDC) Agent Job Type: Full-Time Responsibilities: • Lead Management: Handle all incoming internet email leads and internet phone leads. • Customer Communication: Contact potential and existing customers through calls, texts, or emails to set up appointments or provide information about our products and services. • Appointment Setting: Schedule sales appointments and coordinate with the sales team. • Data Management: Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Utilize data mining tools to uncover new sales opportunities. • Follow-ups: Ensure timely follow-up with customers who have shown interest in our products and services. • Collaboration: Work closely with sales staff to maximize sales opportunities. • Performance Metrics: Meet or exceed monthly quotas and other key performance indicators set by management. Requirements: • Previous experience in a BDC role, preferably in the automotive industry. • Experience with CDK Eleads CRM software. • Proficient in using data mining software to gather and analyze customer data. • Strong understanding of customer service techniques. • Excellent verbal and written communication skills. • Ability to multitask in a fast-paced environment. • Results-driven with a focus on achieving sales goals. • High school diploma or equivalent; a degree in marketing, business administration, or a related field is a plus. Benefits: • Opportunity for advancement • Great working environment • Generous incentive and bonus programs • Benefits eligibility after 60 days • Paid Vacations • Medical • Dental and Vision insurance • 401K