Warranty Administrator & Customer Experience Specialist Audi Reno Tahoe | Luxury Service Meets Exceptional Experiences At Audi Reno Tahoe, we don't just service vehicles—we create exceptional ownership experiences. Our customers expect a premium level of care, attention, and expertise every time they visit, and our team takes pride in delivering exactly that. We're looking for an energetic, detail-oriented Warranty Administrator who enjoys helping people, solving problems, and being part of a fast-moving, high-performing team. If you're someone who loves organization, thrives in a collaborative environment, and believes great customer service can turn a routine service visit into a memorable experience, we'd love to meet you. Why Audi Reno Tahoe? At Audi Reno Tahoe, you'll work with one of the world's most innovative luxury automotive brands while being surrounded by teammates who genuinely care about each other and our customers. We believe work should be rewarding, challenging, and fun. Every day brings new opportunities to learn, grow, and make an impact. What We Offer - Competitive Pay - Paid Training & Professional Development - Performance Bonuses & Incentives - Medical, Dental & Vision Insurance - Paid Vacation & Holidays - 401(k) - Supportive Team Culture - Beautiful, Modern Dealership Environment What You'll Do As our Warranty Administrator & Customer Experience Specialist, you'll be an important part of the service team, helping ensure repairs are processed accurately while creating a seamless experience for every customer. Warranty Administration • Process warranty claims accurately and efficiently. • Review, correct, and resubmit rejected claims. • Work closely with Technicians and Service Advisors to ensure all manufacturer requirements are satisfied. • Maintain organized and accurate warranty records. • Monitor outstanding warranty receivables and report aging claims to management. • Ensure compliance with Audi warranty policies and procedures. Customer Experience & Service Support • Deliver concierge-level service to every customer, whether in person, by phone, or electronically. • Assist customers with scheduling service appointments and follow-up needs. • Help create a smooth, welcoming, and efficient service drive experience. • Resolve concerns professionally and proactively. • Support the service team in exceeding customer expectations at every opportunity. • Look for ways to improve processes and elevate the customer experience. What We're Looking For • 2+ years of experience in warranty administration, automotive service, or a related dealership role. • Knowledge of automotive service operations and repair order processes. • Strong organizational skills and exceptional attention to detail. • Excellent communication and customer service abilities. • Ability to manage multiple priorities in a fast-paced environment. • Positive attitude, team-first mentality, and strong work ethic. • Leadership or coaching experience is a plus. • Ability to pass a pre-employment background check. The Audi Reno Tahoe Difference We're passionate about our brand, our customers, and our people. We celebrate success, support one another, and believe that great experiences start with a great team. If you're ready to join a dealership where technology, luxury, and customer experience come together, we'd love to hear from you. Join Audi Reno Tahoe and help redefine what service excellence looks like. ️