Retail Automotive Sales Manager - Mercedes-Benz of North Haven Mauro Motors Automotive Group The Retail Sales Manager's goal is to maximize new and pre-owned unit volume and gross profit per unit while developing a high-performing sales team that delivers an exceptional customer experience. To do this, the Retail Sales Manager must be exceptional in the following: Sales Team Leadership • Recruit, hire, train, coach, and hold accountable a team of sales consultants to meet individual and departmental unit and gross targets • Conduct daily sales meetings to align the team on inventory, pending deals, and daily objectives • Monitor and coach adherence to the dealership's road-to-the-sale process from greet through delivery • Set clear performance expectations and conduct regular one-on-ones to review individual production, CSI, and development needs • Manage schedules, floor rotation, and up-system to ensure fair and consistent lead distribution Desking & Deal Structuring • Desk deals using the dealer's desking system to structure profitable transactions that satisfy both dealer gross targets and customer needs • Approve pricing, trade values, and deal terms within dealer-set guidelines • Work closely with F&I to ensure smooth deal flow and maximize front-end and back-end gross per unit • Review and approve all deals prior to funding to ensure accuracy and compliance • TO (turn-over) customers on the floor to assist sales consultants in overcoming objections and closing deals Inventory & Merchandising Collaboration • Partner with the Pre-Owned Manager and Inventory team to understand available new and pre-owned inventory, aging units, and market positioning • Keep sales staff informed of new arrivals, aging inventory, and priority units through daily talking points and lot walks • Ensure showroom and key lot positions are merchandised effectively with priority inventory • Communicate inventory needs and consumer demand trends back to acquisition and inventory teams Lead & BDC Management • Work with the Business Development Center to ensure timely follow-up and appointment conversion on all sales leads • Review lead source performance and appointment show/close ratios to identify coaching opportunities • Ensure every incoming lead, phone-up, and walk-in is logged and worked according to dealership process • Partner with BDC leadership on outbound campaigns tied to inventory, service-to-sales, and equity mining opportunities Customer Experience & CSI • Own the department's CSI performance and implement process improvements to drive customer satisfaction scores • Personally engage with customers on the floor and follow up on any service recovery situations • Monitor online reviews related to the sales experience and coach staff on service recovery • Ensure delivery process is thorough, professional, and reinforces the value of the purchase Performance & Reporting • Track and report daily, weekly, and monthly sales performance against dealer-set unit and gross profit targets • Analyze individual and team performance metrics (closing ratio, gross per unit, CSI, F&I penetration) to drive coaching priorities • Prepare and present sales department performance updates to dealership leadership • Maintain accurate use of the CRM / desking system to ensure clean, actionable reporting Qualifications • Must have previous retail automotive management experience in both new and pre-owned vehicles Mauro Motors is a leading Connecticut luxury automotive group. You would be joining a winning team in a positive work environment that strives to be #1 in everything we do.