The Quality Control / Shipping Clerk delivers world-class customer service to all retail customers. He or she performs a final check of all finished sign products and ensures everything is correct before calling the customer to pick up their signs. The Quality Control / Shipping Clerk will box and ship signs when necessary and check in inventory. The ideal candidate has previous shipping experience, strong computer and internet skills, excellent proof-reading skills and an attention to detail, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. RESPONSIBILITIES • Continuously practices good listening skills with customers, UPS Store team members, and leadership • Performs a final QA check of all products to verify accuracy and correctness • Calls customers to arrange pickup of products • Boxes and ships products when necessary • Checks in inventory • Takes ownership of any shipping problems and offers viable solutions • Provides completed documentation for shipping • Answers phones courteously and provides accurate, detailed information • Helps with other Center functions as needed, such as faxing, copying, laminating, and binding • Maintains a clean and safe working environment • Performs other duties as assigned QUALIFICATIONS • High school diploma or GED required • Shipping experience desired • Strong proof-reading skills • Good communication and people skills • Outstanding phone skills • Strong computer skills, including Microsoft Office and Adobe Suites • Strong verbal and written communication skills, including spelling and math • Able to operate a wide variety of business equipment • Detail-oriented, organized, and able to multi-task • Prompt, reliable, and responsible • Able to lift 40+ pounds