Minimum Qualifications: • Education: • High school diploma or GED required. • Completion of advanced vocational, technical, or trade school training in automotive, diesel, or heavy equipment technology preferred. • Experience: • Minimum of 2- 5 years of progressive hands-on experience in vehicle diagnostics, maintenance, and complex repairs in a dealership, commercial fleet, or heavy-duty service environment preferred. • Demonstrated experience mentoring or training junior technicians is preferred. • Licenses/Certifications: • Valid driver’s license required. • Automotive Service Excellence (ASE) Master Technician certification or equivalent preferred. • OEM-specific certifications (e.g., Diesel Engines) preferred. • Commercial Driver’s License (CDL) or ability to obtain one is preferred. • Technical Proficiency: • Advanced diagnostic skills with proficiency in using electronic diagnostic tools and manufacturer software. • Strong ability to interpret complex wiring diagrams, technical bulletins, and repair manuals. • Other Requirements: • Ability to work independently and provide technical leadership to others. • Must meet the physical demands of the job, including lifting heavy parts and working in confined spaces. • Flexibility to work overtime, weekends, or on-call as required. Essential Functions: • Oversee Daily Shop Operations and Workflow • Review incoming repair orders to assess workload, priority, and technician skill alignment. • Assign jobs to technicians based on capabilities, availability, and urgency. • Monitor repair progress throughout the day and make adjustments to maintain productivity and meet promise times. • Coordinate workflow between service advisors, parts department, and technicians to ensure efficient shop operations. • Serve as the primary point of contact for technical escalations and complex repair situations. • Provide Advanced Diagnostics and Technical Expertise • Perform highlevel diagnostics on the most difficult, unusual, or escalated repairs. • Verify diagnostic conclusions of junior or midlevel technicians when additional confirmation is needed. • Guide technicians through advanced troubleshooting procedures and ensure accurate rootcause analysis. • Maintain mastery of manufacturer systems, service procedures, and technical updates. • Ensure Quality Control and Repair Accuracy • Conduct final inspections on repairs requiring seniorlevel oversight. • Verify that completed work meets manufacturer, safety, and company standards. • Review repair documentation and confirm completeness, accuracy, and compliance. • Test drive vehicles postrepair to ensure safe and proper operation when required. • Identify recurring repair issues and collaborate with service management to address underlying causes. • Support and Develop Technicians • Mentor, train, and support apprentice, junior, and intermediate technicians. • Demonstrate proper diagnostic methods, repair techniques, and use of specialty tools. • Provide constructive feedback on performance, quality, and efficiency. • Assist in onboarding new technicians and guiding them through shop expectations and processes. • Promote a learning environment by sharing technical knowledge and best practices. • Coordinate with Service Advisors and Parts Department • Communicate clearly with service advisors regarding repair status, additional findings, and required approvals. • Work directly with parts personnel to identify needed components, resolve parts delays, and support accurate parts sourcing. • Provide accurate labor times and technical explanations to support estimate creation and customer communication. • Help service advisors understand complex repair needs so they can relay information accurately to customers. • Maintain Safety, Cleanliness, and Regulatory Compliance • Model and enforce safe work practices and adherence to OSHA, DOT, and shop safety standards. • Conduct routine safety inspections of equipment, lifts, and work areas. • Ensure technicians follow proper procedures for hazardous materials, waste disposal, and environmental compliance. • Promote a clean, organized, and hazardfree shop environment. • Perform Advanced and Complex Repairs • Carry out the most technically demanding vehicle repairs, overhauls, and diagnostic procedures. • Adapt repair strategies when unexpected issues or deviations arise. • Maintain precision and attention to detail while working on critical vehicle systems (engine, aftertreatment, electrical, hydraulic, etc.). • Ensure all tools, diagnostic equipment, and specialty items are maintained and functioning properly. • Support Documentation and Communication Standards • Review and validate technician repair documentation for completeness and accuracy. • Document own diagnostic tests, repair steps, parts used, and findings in detail. • Communicate clearly with service management regarding shop performance, training needs, and process improvements. • Assist in tracking open repair orders and ensuring timely job closeout. • Maintain High Professional Standards and Team Leadership • Model professionalism, integrity, and accountability for the entire shop. • Support a positive workplace culture built on teamwork, respect, and continuous improvement. • Participate in shop meetings, technical discussions, and ongoing training opportunities. • Maintain confidentiality and represent the company’s values in all customer and internal interactions. • Meet Physical and Technical Requirements of the Role • Perform physically demanding tasks including lifting heavy components, working in confined spaces, and standing for extended periods. • Maintain physical ability to safely operate equipment, tools, and vehicles. • Keep pace with rapidly changing technology, diagnostic tools, and manufacturer systems.