New Motors Subaru - Service Advisor New Motors has been a staple in the Erie community since opening on Peach street in 1971. Job Summary: We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience Responsibilities: • Performing maintenance and repairs on Subaru vehicles, including engine, transmission, electrical, and HVAC systems • Conducting diagnostic tests to identify vehicle issues and proposing effective solutions • Performing routine maintenance tasks, such as oil changes, tire rotations, and brake inspections • Keeping accurate records of work performed and parts used • Working closely with service advisors to provide excellent customer service and address customer concerns Key Responsibilities: • Customer Service: • Greet customers in a friendly and professional manner. • Listen to customer concerns and clearly explain the services needed. • Provide accurate and timely updates to customers on their vehicle's status. • • Write detailed repair orders based on customer concerns and technician diagnoses. • Schedule service appointments and ensure efficient workflow in the service department. • Recommend maintenance services based on the manufacturer's guidelines and customer history. • Maintain accurate customer and vehicle records in the dealership's system. • Ensure all repair orders are complete and properly documented for warranty claims and audits. • Coordinate with technicians and parts departments to ensure timely completion of repairs. • Act as a bridge between the customer and the service team to facilitate clear communication. Benefits: • Competitive compensation package, ranging from $55,000 to $105,000 per year • Health, dental, and vision insurance including Employer Match • 401(k) retirement plan • Paid time off and holidays • Employee discounts on vehicle purchases and services New Motors currently offers: -40 Bays -Fully Air Conditioned shop -State of the art equipment (including 2 Hunter alignment racks and hunter QuickCheck) -401k with match -Robust medical benefits with MAJORITY match contributed from ownership -Newly renovated facilities • About the Company: New Motors Subaru is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Subaru vehicles and services to our customers. Our state-of-the-art facility and experienced team make us the go-to destination for Subaru enthusiasts in the area.