New Motors Ford - Service Advisor New Motors has been a staple in the Erie community since opening on Peach street in 1971. Job Summary: We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience. Responsibilities: • Greet customers in a friendly and professional manner • Listen to customer concerns and clearly explain the services needed • Provide accurate and timely updates to customers on their vehicle's status • Write detailed repair orders based on customer concerns and technician diagnoses • Schedule service appointments and ensure efficient workflow in the service department • Recommend maintenance services based on the manufacturer's guidelines and customer history • Maintain accurate customer and vehicle records in the dealership's system • Ensure all repair orders are complete and properly documented for warranty claims and audits • Coordinate with technicians and parts departments to ensure timely completion of repairs • Act as a bridge between the customer and the service team to facilitate clear communication Benefits: • Competitive compensation package, ranging from $60,000 to $90,000 per year • Health, dental, and vision insurance including Employer Match • 401(k) retirement plan • Paid time off and holidays • Employee discounts on vehicle purchases and services • -401k with match • -Robust medical benefits with MAJORITY match contributed from ownership -Newly renovated facilities About the Company: New Motors Ford is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Ford vehicles and services to our customers. Our state-of-the-art facility and experienced team make us the go-to destination for Ford enthusiasts in the area. You can also apply VIA email to [email protected]