Join Our Team at Smith Auto Family! Looking for a career where you're more than just a number? Smith Auto Family, a thriving, family-owned dealership in West Texas, is hiring passionate individuals for our growing team! BDC Representative Role As a BDC (Business Development Center) Representative, you’ll generate business by handling inbound and outbound calls, engaging potential customers, and setting sales/service appointments to strengthen customer relationships. Daily Responsibilities • Make outbound calls to potential and past customers. • Answer inbound calls promptly and professionally. • Follow scripts for effect CRM. • Set sales and service appointments. Key Performance Metrics • Appointment Setting Rate – Successful appointments booked. • Call Volume – Meeting/exceeding daily targets. • Conversion Rate – Turning calls into sales/service visits. • CRM Compliance – Accurate logging of calls and notes. • Customer Satisfaction – Quality interactions based on feedback. Ideal Candidate • 1+ year of customer service experience. • Strong phone skills, friendly demeanor. • Organized with attention to detail. • Team player with a positive attitude. • Bilingual candidates may qualify for a higher rate. Preferred (not required): Experience with CRM systems & Google Workspace. Why Smith Auto Family? • Family Atmosphere – Teamwork, respect, and support. • Growth Opportunities – We promote from within. • Work-Life Balance – Predictable schedule. • Stability & Longevity – Strong Texas presence. • Recognition & Appreciation – Hard work is rewarded. Benefits • Consistent Schedule • Medical, Dental, & Vision Insurance • 401k + Match • Paid Vacation & Holidays At Smith Auto Family, we live by our vision: "Families helping families." If you share our values—family, growth, ethics, safety, success, positivity, and clear communication—we’d love to meet you! Apply Today! Qualified applicants will be contacted for a phone interview. Strong phone skills are a must. We are an equal opportunity employer.