Job Summary: We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential. Key Responsibilities: • Led and trained front desk staff, and managed shift schedules. • Process guest check-ins, confirm reservations, assign rooms, and issue room keys. • Handle confidential guest information with integrity. • Resolve guest complaints and requests in a friendly, professional manner. • Ensure the lobby and common areas are clean and welcoming. • Manage cash drawer contents and transactions during shifts. • Coordinate with Housekeeping/Maintenance to ensure room readiness. • Process payments (cash, debit, credit) and check-outs, resolving any charges. • Generate daily reports (arrivals, departures, special requests) and ensure accuracy. • Supervise staff performance and complete performance reviews. • Assist guests with directions and information about the property and local areas. • Perform administrative duties such as filing and updating records. • Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently. • Complete other duties as assigned. Requirements: • Minimum 2 years of hospitality experience. • Minimum 2 years of front desk experience. • At least 1 year of supervisory experience, preferably in hospitality. • Proficiency in Windows OS and company-approved spreadsheets and word processing. • Strong verbal and written communication skills. • Ability to handle guest complaints and resolve issues promptly. • Ability to manage time effectively in high-pressure situations. • High school diploma or equivalent. Physical Demands: • Regularly required to walk, stand, and use hands to reach. • Frequently required to stoop, kneel, crouch, or crawl. • Must be able to lift and move up to 50 pounds occasionally.